Best Auto Repair, Redding

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At Major Muffler & Auto Repair in Redding

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What People Say About Us

  • reviewicon
    , 04/07/2022

    Honest work. Hard to find. Extremely happy with my service.

  • reviewicon
    , 11/12/2021

    Great people, very good at their job & back up their work!

  • reviewicon
    , 10/28/2021

    They are a great place to go.

  • reviewicon
    , 10/21/2021

    This guy is honest and a stand up business man. He could have done a $450 job and never told me my truck had a manufactures defect. I have come here in the past and had the same experience. Thank you for being honest. Scott

  • reviewicon
    , 10/05/2021

    They did an amazing job on my exhaust system. really friendly an very honest. I highly recommend.

  • reviewicon
    , 10/01/2021

    Yesterday, I called this auto shop, and Christine was very helpful in providing some requested information. As a result, I decided to come in to have my car fixed here. I really appreciated James' and her transparency and helpfulness. They met me where I am. I could tell they are honest people seeking to perform an honest day's work. They exemplify the spirit of the American entrepreneur/small business owner, and I walked away as feeling like a human being. I would definitely recommend supporting this business.

Call us for service: 530-223-6640

ASE (Automotive Service Excellence)
NAPA
BG Products
magnaflow
flowmaster
ascca
  • Car Care Aware