Best Auto Repair, Redding

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Car Warranty Scams Questions and Answers

Q: Is there a car warranty scam?
A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

Q: What do I do if I fell for a car warranty scam?
A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Q: Who is behind the auto warranty scam calls?
A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

Q: How do you check if your car warranty or vehicle insurance has really expired?
A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Major Muffler & Auto Repair in Redding

Auto Repair Near Mount Shasta
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What People Say About Us

  • reviewicon
    , 03/23/2024

    Absolutely outstanding Customer Service. I had a little bit of a lengthy weight. But only because there was an older gentleman who needed more help. But once I was dressed, they got me in and out within 10 minutes.. Their pricing is considerable and super thoughtful. What I mean is you can tell they are not greedy and they’re more tending to helping, which is very rare to find.

  • reviewicon
    , 11/08/2023

    Awesome service - the people here are fantastic and super fast! They went out of their way to help me out in a bind and did more than I initially asked for. Can't recommend Major Muffler highly enough.

  • , 10/20/2023

    Wow this shop is old school the owner and staff are awesome they cut out my muffler and resonators from the cat back and straight pipe it on a 2005 jeep grand Cherokee 5.7 hemi and it sounds vicious. Thank guys you rock. PS great price and clean work.

  • , 10/14/2023

    They did an excellent job on my 97 dodge diesel. Put a muffler in and found and fixed some noises in the exhaust that I had. Great communication and the work looks fantastic. They even went above and beyond and painted part of the exposed pipe so it wouldn't be an eye sore. I really appreciate the attention to detail. Thanks again! And for staying late so I could pick the truck up!

Redding
  • , 10/05/2023

    Best muffler shop in town. Hands down

  • , 08/24/2023

    Great experience at Major Muffler! James was a huge blessing as we stopped in unexpectedly in Redding and he took a look and a listen and told us the problem and what we needed to get back on the road. So kind, quick, and helpful. When other shops told us they didn't have time, he took the time to help us out. Thank you James!!

Call us for service: 530-223-6640

ASE (Automotive Service Excellence)
NAPA
BG Products
magnaflow
flowmaster
ascca
  • Car Care Aware