Best Auto Repair, Redding

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

  • reviewicon
    , 10/05/2021

    They did an amazing job on my exhaust system. really friendly an very honest. I highly recommend.

  • reviewicon
    , 10/01/2021

    Yesterday, I called this auto shop, and Christine was very helpful in providing some requested information. As a result, I decided to come in to have my car fixed here. I really appreciated James' and her transparency and helpfulness. They met me where I am. I could tell they are honest people seeking to perform an honest day's work. They exemplify the spirit of the American entrepreneur/small business owner, and I walked away as feeling like a human being. I would definitely recommend supporting this business.

  • reviewicon
    , 07/01/2021

    We were passing through and the muffler started sounding really bad. It was 20 mins to closing before a four day holiday weekend. We were in and out and had our broken muffler fixed by the owner free of charge. Thank you!

  • reviewicon
    , 05/03/2021

    We were on a road trip when we found that someone had attempted to steal our catalytic converter. We called Major Muffler and they got us right in and 30 minutes later we’re back on the road. We were so grateful! We recommend Major Muffler very highly .

  • reviewicon
    , 05/03/2021

    I have an old suv. James and his crew have always been patient, professional, and have gone the extra mile. They provide top notch service and knowledge of all car systems. They do a lot more than mufflers. I highly recommend Major Muffler, and will continue to use them should the need arise. If you need auto repair please support this local business.

  • reviewicon
    , 04/12/2021

    Customer service was fast and vary friendly and the information wasn't forced it fel like a real conversation and everything I had done looks amazing and sounds amazing that major muffler!

Call us for service: 530-223-6640

ASE (Automotive Service Excellence)
NAPA
BG Products
magnaflow
flowmaster
ascca
  • Car Care Aware