- Mon 8:00AM - 5:00PM
- Fri 8:00AM - 5:00PM
- Tue 8:00AM - 5:00PM
- Sat Closed
- Wed 8:00AM - 5:00PM
- Sun Closed
- Thu 8:00AM - 5:00PM
- Office is closed from 12p-1p
Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 530-223-6640 or make an appointment online!What People Say About Us
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Bre Santana, 03/23/2024
Absolutely outstanding Customer Service. I had a little bit of a lengthy weight. But only because there was an older gentleman who needed more help. But once I was dressed, they got me in and out within 10 minutes.. Their pricing is considerable and super thoughtful. What I mean is you can tell they are not greedy and they’re more tending to helping, which is very rare to find. -
Peter Thor, 11/08/2023
Awesome service - the people here are fantastic and super fast! They went out of their way to help me out in a bind and did more than I initially asked for. Can't recommend Major Muffler highly enough.
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Greg L, 10/20/2023
Wow this shop is old school the owner and staff are awesome they cut out my muffler and resonators from the cat back and straight pipe it on a 2005 jeep grand Cherokee 5.7 hemi and it sounds vicious. Thank guys you rock. PS great price and clean work. -
Andrew Barone, 10/14/2023
They did an excellent job on my 97 dodge diesel. Put a muffler in and found and fixed some noises in the exhaust that I had. Great communication and the work looks fantastic. They even went above and beyond and painted part of the exposed pipe so it wouldn't be an eye sore. I really appreciate the attention to detail. Thanks again! And for staying late so I could pick the truck up!
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Jane Oswald, 08/24/2023
Great experience at Major Muffler! James was a huge blessing as we stopped in unexpectedly in Redding and he took a look and a listen and told us the problem and what we needed to get back on the road. So kind, quick, and helpful. When other shops told us they didn't have time, he took the time to help us out. Thank you James!!
Call us for service: 530-223-6640
